Applications Technician - USA (m/f/x)
Full-time work
HAIMER USA, LLC
Your tasks
The Applications Technician at Haimer USA provides technical expertise through, troubleshooting, repair and preventative maintenance at customer sites in a professional manner. In addition, our Applications Technician provide technical telephone support and remote assistance from time to time. This is a customer facing position that requires a high level of professionalism, integrity and punctuality. The willingness to travel throughout North America and internationally is required. The position involves providing technical support for the entire HAIMER product line. This includes organizing and conducting technical training seminars for sales staff and distributor networks. Additionally, the candidate will coordinate the installation of HAIMER products in the field while delivering excellent customer service, technical support, and sales assistance. The role requires interacting with global HAIMER technical departments and customer service teams to ensure effective communication. Furthermore, the individual will maintain service and customer information in the CRM system. Travel to customer locations for installations, training, and service of HAIMER products is also a key responsibility. The successful candidate will respond to phone inquiries and provide technical support to both customers and the sales team. Moreover, they will train and support customer sales representatives and distributors on new HAIMER products. Lastly, the individual will assist with the preparation and execution of trade shows, which may require weekend travel, as well as conduct “in-house” demos.
Location: North America
Your profile
- Experience in troubleshooting mechanical and electrical issues of machines
- Proficient computer skills (MS Office, CRM & ERP systems, AutoCAD a plus)
- Willingness to work flexible hours and overnight travel as needed
- Strong interpersonal and communication skills
- Honest, dependable, reliable
- Critical thinking and “On the go” problem solving
- Ability to work with minimal supervision
- Strong desire for customer satisfaction
Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Shortterm Disability Insurance and a Retirement Plan (401K).
Haimer USA is an EEO employer.
Are you interested in working for a leading high-tech company? Then we can make you an irresistible offer: Interested parties with relevant experience and qualifications please send full resume (cover letter, curriculum vitae and certificates) in English language and expected salary to the contact person below.
We are looking forward to your application.